[Resolved] Redbus — Money not refunded | |||
I have booked online ticket on redbus .During payment it throwed some error that the transaction was not successful.So I booked the ticket again. But the amount was not refunded.In the red bus site under trips tab the ticket was booked. As the ticket was booked but I didnt get sms nor email.Please send sms or email if its booked.Customer is not aware eventhough sms or mail not generated they have to go through the site and check. I request people aware of this. I was unable to cancel the ticket also.Please take care of these things. Was this information helpful? | |||
Dec 11, 2016 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 08, 2016 Red Bus Customer Care's response Hi Devi, Greetings from redBus!! Firstly, please accept our sincere apologies for the inconvenience caused. We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority. Feel free to reach us at [protected]@redbus.in for any further assistance. Regards, redBus Team. | |||
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Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
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I had booked a ticket on 6th october, the ticket was not confirmed but money was deducted, again I had rebooked the ticket and finished my travel. Still the refund by pilani labs is still pending . I tried to contact the customer care they informed that was a technical error and will be refunded soon but still no action has been initiated.