[Resolved] Redbus — money not refunded yet | |
I had booked the ticket in redbus from hyderabad to bangalore in royal travels sleeper at 910rs but icancelled the ticket in 24th march 2019. Nearly one month is over but i didn't get any refund amount. Ticket number is tn4q62525408 and the pnr number is ts[protected]uxcq/1530891. I called to the redbus customer care. I am getting the repeated message from one month onwards like it takes within 7days work in progress... I need help in this. Thank you. Was this information helpful? | |
Jun 10, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support May 08, 2019 Red Bus Customer Care's response Hi Chandrika, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund status for your ticket id - TN4Q62525408. I understand that this experience may be causing an inconvenience to you, and I am truly sorry. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 24th March to the mode of payment used by you for this transaction. The refund for your ticket has been initiated from our end on 24th March to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days. Details of the transaction are given below: • PO No. :[protected] • Refunded Amount: Rs. 825.50/- • ARN No. or Refund Reference no.: 75120339084000252303548 Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above. A screenshot of the refund Initiation from our end, has been attached for your reference. I hope this response was satisfactory. Once again, I thank you for choosing redBus and apologize for any inconvenience caused. Have a great day! Take care Team redBuddy  | |
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