[Resolved] Redbus — money refund

sruthi kuppili

from Pune, Maharashtra

Address:	Visakhapatnam, Andhra Pradesh, 530017
Website:	Redbus.in

I have booked a ticket from visakhapatnam to vijayawada on may 8th.. Transaction was failed for first time and (2709) money was deducted from my account twice... I have raised a complaint with redbus for almost 6 times but they dint refund the money.. Redbus customer care is saying they will refund the money as money was credited to their amount twice but they are not refunding the money.. I have attached the proofs.. Please help me in this regard..

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Jul 17, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

Red Bus Customer Care's response Dear Sruthi,

Greetings from redBus.in!

We are really sorry about this incident. On checking, we see that the refund initiated had bounced back due to unforeseen reasons for the bank details shared with us. The refund has been re-initiated today and the same should reflect in your account in 7 business days from the time of initiation as per the standard banking procedures.

We request your co-operation in this regard.

Regards,
Team redBus.