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[Resolved]  Redbus — Msh travels not stopped in boarding point on 12-nov-2020

Dear sir/Madam

I am Sankaranarayanan,
On 12- Nov-2020 self planning to go to Mayiladuthurai from Kelambakkam for Diwali. Ticket was booked one month ago thru Redbus. Travels name is MSH travels

On 12- Nov-2020 I was waiting in the boarding point Kamaraj statue, Kelambakkam. MSH vehicle not stopped in boarding point and left. Nearly 50 times I called before starting the journey, they didnt attend. Message also sent to them but no response.Atttached the proof.

I felt sad, very worst behaviour from MSH travels.

So i booked separate car to reach Mayiladuthurai.I require compensation cost of RS 8000/- for this unwanted stress (Including car booking charges).Please provide it .

Regards

S.N.Sankara Narayanan
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Aug 8, 2021
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2020
Red Bus Customer Care's response Hi Sankara,

Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund for your ticket number  TPBA69579482.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free quality service in the future.

As discussed on the call with our relevant team on 3rd December, your refund of Rs 500/- has processed from our end to the bank account you have shared with us. 

Please note the refund reference number - CMS[protected] for further assistance. 

Basis the policy of your bank, the amount should reflect in your account within 5-7 business days.

For any other questions you may have or help with your future travel bookings please write to us using the link  https://m.redbus.in/help.  

As this response has been logged in our system,  you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day! 

Take Care,  
Team redBuddy 

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.   
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