[Resolved]  Redbus — my bus got breakdown, I want a refund

Address:

No.37, School Street, Next to Vijayakanth Kalyanamandapam, Koyambedu, Inner Ring Rd, Arumbakkam, Chennai, Tamil Nadu 600106, India, Chennai, Tamil Nadu, 600106

I have booked 3 tickets from chennai to ooty, my travel date was on 17th nov 2019, but the bus got breakdown at ulundurpet around 1.30 and they repaired it till 5pm, then we reached salem around 7.30, driver and cleaner got down and disappeared, we were waiting there without any information for more that 5 hours, some one came and told they will be changing the bus, sometimes later bus had reached our placed and boarded, bus looked yucky, not clean, stinking, no ac, we still boarded the bus, seems driver doesn't have experience driving in hills, he stopped every then and there, meanwhile we suffocated like anything without air, and the bus started to stink more, i fell sick too, they stopped somewhere again and changed the travels, it wasn't sleeper, they gave tempo traveler, within that we all died coz of hunger, suffocation, we supposed to reach by 5.30am, but we all reached around 5. Pm in the evening. I paid huge for this. I have been calling red bus since saturday, every single time your agent saying wait for 24 hours,.. So far i have got only once when i was in meeting, i asked that person to call me after couple of hours, but after than i dint get any call on that.. Daily i am calling and getting fedup.. Your team is not responding properly, i am a regular customer for redbus, every single week i book a travel through red bus, i went ooty for offcial trip to meet my client, due to late arrival client cancelled the project, i fall sick, mental pressure, i want to escalate this to the next level, i want a refund,.. I will tweet all these things in social media too. I need a solution else i wont stop