[Resolved] Redbus — my bus was cancelled and refund is still pending

Vai22sax

from Mumbai, Maharashtra

Address:

House no491 ram nagar colony lakhimpur kheri, 262701

I booked ticket tnaq63574582 from kaushambi to lakhimpur on 27 sep. But it was cancelled and i was not informed till borading time about being cancelled. And now i am asking for refund so red bus has said we will refund within 72 hrs. But till now i didn't get any response except apology message for inconvinience. Pls refund as early as possible. Service given to me is also very poor i have to arrange on my own that night.. Really bad experience from red bus.

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Nov 18, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!

We regret the inconvenience caused. However during our investigation we received information that the bus operated as per schedule. For this reason, we are unable to process a refund against your ticket. In case, you have received any communication from the bus operator regarding this cancellation, please send us a screenshot of the message at [protected]@redbus.in and we will re-open our investigation.

Thank you,
Team redBus