[Resolved]  Redbus — need full refund for providing a pathetic service and above all blaming customer for it

Address:

Mumbai City, Maharashtra, 400614

I trusted redbus for booking a bus for my aunty and grandmother, two old ladies travelling alone. I booked two seats on 27th feb 2019. The bus arrived 1.5 hrs late atthe pick up point. No live location tracking was available which was mentioned while booking. Bus quality was pathetic, very unclean. After that bus driver stopped bus at latur without any prior intimation and asked to board on other bus which was seater. This alternative provided was also not upto the mark. I called customers care about this escalated this issue, i got a reply that operator is not ready to give a refund. How is that my problem? Redbus is supposed to take care of that. I booked ticket on redbus platform and they are not at all ready to take the responsibility. Redbus was not even aware of this incident untill i raised a complaint. Is that how redbus treats its customers. I need a full refund for this trip and also i need redbus to remove this operator from their platform or else redbus will loose a loyal customer.