[Resolved] Redbus — no proper response about refund amount | |
Sir/mam, Iam siva subramanian. I booked in dhanam travels by redbus on 24.12.2018. And ticket conformed immediately. Ticket no: tmdk95473929. Passenger name:siva subramanian (Male), thanga anna lakshmi (Female). Departure time:10pm dec 29.12.2018. Seat no: l3, l4. But they sent message on 29.12.2018 at 1.52pm (On jouney date) which your ticket cancelled. Then i tried to contact both of them (Thanam travels and redbus). But i can't. After more time they contact me via whattsapp. But in whatsapp chat they didn't give proper information. They chat repeated same words for my questions. I mentally and physically disappointed. That chating i atattched here. Please kindly i request you to take the action and do my refund amount immediately. Was this information helpful? | |
Feb 6, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jan 04, 2019 Red Bus Customer Care's response Dear Siva, Greetings from redBus !! We truly understand your concern and deeply regret the inconvenience caused. On checking we see that bus was canceled from operator's end. Our concerned team had tried reaching you with no luck. We had shared the bus cancellation update with you via our app. As bus was canceled and operator could not arrange alternate bus, we had processed the refund back to source. Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience. Thank you, Team redBus Verified Support Jan 04, 2019 Red Bus Customer Care's response Dear Siva, Greetings from redBus !! We have processed the refund of Rs 1284 for your ticket id - TMDK95473929 on 29th December 2018. It will be credited back to source account in 7 bank working days as per standard banking procedure. Kindly wait for refund credit as per the time line shared. Thank you, Team redBus | |
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