[Resolved] Redbus — No refund

soumo das

from Kolkata, West Bengal

Address:

Burdwan, West Bengal

Dear concern,
My ticket book on for date 24/04/17. But due to some health problem of my son not able to journy on 24/04/17. But at the time cancelletion, only 51/- rupees showing will be refund back. Its a very pathetick seanarios for any customer.
Look in to the matter. Just requesting one thing if possible kindly refund the full amount.

Ticket no tk5m89593875.
Journy date 24.04.17
Kolkata to asansol

Rgds,
Dipankar das
[protected],

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May 28, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Red Bus Customer Care's response Hi Dipankar,

Greetings from redbus!!

Ticket id- TK5m89593875

We understand your concern, however the cancellation charges is set by the bus operators. We see the cancellation policy for this ticket is already expired . Unfortunately, we will not be able to provide full refund for the ticket.
We request your kind understanding in this regards.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.