Redbus — No refund for the bus that already stood cancelled.

Address:

Rourkela, Odisha

Regards,
I had booked a bus ticket via Redbus on 14/12/2022 and recieved the following message:

mTicket Route: Rourkela to Cuttack Ticket No: TRD[protected] Primary Passenger: Prachi Pati (27, FEMALE) PNR: 11258 Trip Code: 2 Travels: CROWN Departure: 09:30 PM Dec 15, 2022 Seat Numbers: 1
Boarding point: Sector 2 Bus Stand Address: Sector 2 Bus Stand Boarding point contact: [protected] [protected] CROWN Please Note: It is mandatory to follow the travel guidelines of your source and destination state for travel.
Team redBus.

Anyhow on calling the bus before boarding, CROWN BUS confirmed that it stood cancelled for all trips till Sunday. I was refused for any kind of refund but only under a condition that i travel in a bus as suggested by them which i refused to. I have not received any message regarding the cancellation of the bus and have no refund initiated for such matter. Kindly immediately look into this matter for necessary action