[Resolved] Redbus — no reply from the redbus authorities | |||||
I refereed two of my friends and they successfully completed their journey. But i did not got any referal bonus. For that i called as well as mailed redbus. They are saying that my account is not reflecting. I called 8 to 10 times. I have mailed 3 times with all the screen shots as propf of my valid account. I am taking continous follow up from the last 7 days. But every time i get the same reply that "your request is processed to backend team and wait for 24 hours" same disappointing reply. Was this information helpful? | |||||
Jan 18, 2019 Complaint marked as Resolved I got a call back from the company and they said that from the past 3 months i have not travelled so my redbuswallet is inactive in their database. I said them that i had done a recharge in last month but they said that recharge is a different thing, there is no bus booking in the past 3 months. So when you will travel by redbus in future your wallet will be active and then we will credit the amount. But after this experience who would like to travel by redbus.
For them it is different service like bus booking, hotel booking, recharge, but for us all the services are the same & why will i book a bus in every 3 months. I will do that only if i need it. I dont know why this policy of 3 months is there but i would advice the people to think once before referring to other people. Red Bus customer support has been notified about the posted complaint. Verified Support Jan 16, 2019 Red Bus Customer Care's response Dear Customer, Greetings from redBus!! We are sorry to hear about your poor experience and regret the inconvenience caused. Kindly share complaint reference number with us and we will look into it. Awaiting for your revert. Thanks, Team redBus Verified Support Jan 20, 2019 Red Bus Customer Care's response Dear Customer, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us, with your query regarding the referral offer cash back. We understand that this delay in receiving the cashback may be causing an inconvenience to you, and I am truly sorry. As discussed with our executive, we request you to do the signed in transaction then we will able to credit rupees 200/- to the wallet. Your understanding in this matter is appreciated. We hope this solution made you happy! Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. Have a great day! With thanks, Team redBus | |||||
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There are 3 complaint numbers. Every time i send a mail, i just get a complaint number & nothing else. The complaint numbers are 6858670, 6818451 & 6799935.
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