[Resolved]  Redbus — no response for refund

Address:600094

I booked my tickets through red bus from chennai to coimbatore on rpn travels 11.8.17. And we are given a waterbed. Ya... Our berth is fully wet. It's the worst trip i 've ever travelled. The 10 to 12 hrs journey was simply a nightmare. We were too cold and couldn't move anywhere. With a kid it's simply a horrible trip.
I didn't expect this from the red bus. Though we paid more than the reasonable price what we got is not fair. With this mail i 've included the pictures and the ticket. I request you to refund the money.
+5 photos
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Sep 24, 2017
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Aug 23, 2017
Updated by Mani2703
TK[protected] ticket details
Verified Support
Aug 24, 2017
Red Bus Customer Care's response
Dear Mani,

Greetings from redBus.in!

Ticket ID : TK[protected]

We sincerely apologize for the hassle you had to go through. We have escalated the issue to our relevant stakeholders and are yet to receive an update. We shall keep you posted soon.

We request your co-operation in this regard.

Regards,
Team redBus
Complaint comments 

Comments

I have travelled to munnar from chennai.. the promised time of drop was 8:30 am ..and the delay was aroung 5 hours.. i lost my time.. i missed some one important.. this is most common and important problem.. and i dont think bus has a permisson... skyline travels.. please find the number plate of bus on the attached pic

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