[Resolved]  Redbus — No response from customer care

Dear Sir

As we have complain about bus ticket refund as we were not provided services which we have paid for... compliant no 18503691...dated 14.05.2021 as promised by red bus customer care executive that our higher authorities will reach you for your Grieviances and will you provide better solution... No call from customer executive yet...we booked a ticket through redbus from bangalore to coonoor dt 13.05.2022 for volvo ac seater and after 25-30km from bangalore bus breakdown and we had to wait for 2-3 hours on the middle of highway and false assurance that we have arranged a bus from hosur and they arranged some non ac mini local bus from highway after 3hours which took 10 hours instead of 6 hours to reach kotagiri.. Which is 30-35km far from our destination... So please we need refund for the services which we have not utilised... And we need full refund of ticket @ earliest... Please...