Redbus — No support on bus cancellation from Redbus and the bus provider

Website:

m.redbus.in

I had booked two tickets from Amravati to Nagpur for 23rd May 2023. On reaching Amravati Bus Stand I was informed that the bus is cancelled due to AC failure, I raised a complaint to redbus and they asked me to contact MSRTC bus stand office. Now when I asked them for resolution and refund they said I should take any other bus to travel further on my own and no refunds will be done my MSRTC. Nonetheless, I had to board flight from Nagpur to Bangalore so I took next bus and travelled my journey. Again when I contacted Redbus after multiple tries they are now asking me to go to MSRTC office for refund who have cleared said me they won’t do any refund. I live in Bangalore and Redbus wants me to keep doing rounds of MSRTC bus stand for this refund which they are not willing to listen also. Now I have paid an amount to REDBUS for bus service which I wasn’t provided and left to roam in that scorching heat. I need a full refund for my tickets at the earliest. Attaching proof of tickets and my travel to BLR details below.