[Resolved] Redbus — non receipt of bus ticket cancellation amount from redbus

FOOD NELLAI

from Jayamkondacholapuram, Tamil Nadu

Address:	Tirunelveli, Tamil Nadu, 627007
Website:	www.redbus.in

On 08.10.18, i booked a ticket for two passengers to travel from tirunelveli to chennai on 13.1018 through redbus site. The ticket number is tmb[protected]
. Due to unavoidable circumstances, i was forced to cancel the above ticket on 09.10.18 and i received a message that the cancelled ticket amount of rs.1620/- will be refunded shortly. But, i didnot get the amount till today. On 04.11.18, i made a complaint through email to the redbus authorities for the non receipt of refund amount, for which they sent an acknowledgement stating that my reference number for the above complaint is 5879552. I sent a reminder mail on 13.11.2018. Even after a month of cancellation, i am getting that refund amount credited in my bank account.

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Dec 23, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus !!

We regret the inconvenience. We have initiated the refund process on 18th November 2018. Refund will be credited back to source account in 7 bank working days. Kindly wait for refund credit as per the time line shared.

Thanks,
Team redBus