Redbus — Non receipt of refund

Ticket details:
Date:8th Jan 2021
Route: Ahmednagar to Mumbai
Ticket number: TPDG37493458
Passenger name: Ashwini Shinde (30 female)
PNR: 41968941/678863/[protected]
Seat number: 15/16/19/20
Departure: 1:05pm
Total fare paid : 2080
Boarding point: Tarakpur

With respect to the above details, Please note we made a reservation for four for an AC BUS .. However, the bus that arrived was a non-AC.
Its been nearly a month and we haven't received our money back.
Please do the needful asap!

Thankyou