[Resolved]  Redbus — non-refund of booking amount after cancellation of trip by the bus operator

I had booked bus tickets for my mother and brother with redbus, details of which are appended.

Journey from sulthan bathery to thiruvananthapuram
Date of journey : september 28, 2017
Ticket no: tkaa48527742
Pnr no: ts[protected]sktp/53847/ar travels devarshola - tvm
No. Of passengers :2
Seat nos. L8, l9
Booking amount : 2097.90

The particular trip was cancelled by the bus operator as the bus had broken down. They informed that redbus would initiate the refund. Even after repeated requests and complaints, the issue remains unresolved, that is, refund has not been made.