[Resolved]  Redbus — not able to cancel the ticket

Not able to cancel the ticket. When i tried to cancel the ticket, it is asking us to contact the bus operator. Bus operator is saying he will not cancel the ticket and he is asking us to contact red bus.
Called the redbus customer care and also bus operator as well, no body is ready to cancel the ticket. Could you please cancel the ticket and refund my amount

Redbus mticket
Route: bangalore to ballari
Ticket no: tn5t41608717

Could you please cancel my ticket.
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Jun 8, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
May 08, 2019
Red Bus Customer Care's response
Hi Amaresh,

Thank you for contacting redBus regarding ticket cancellation.

I have checked the policy of this ticket TN5T41608717 and unfortunately am unable to cancel it, as the cancellation time-frame expired at 10:45 PM of 26th April. The policy has been mentioned on the E ticket which was sent to you at the time of booking.

You could also cancel your tickets and check the refund status on our app or website.

It has been a pleasure serving you today. Thanks for choosing redBus and have a great day ahead.

Take Care,
Team redBuddy
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