[Resolved] Redbus — Not able to cancel ticket since website not reflecting the ticket number

Rajath Shetty

from Bengaluru, Karnataka

Address:	560098
Website:	redbus.in

Hello,

I had booked a ticket through REDBUS on 01/03/2017, TICKET #TK3Y[protected]Bharthi Tourist) for 06/03/2017 from kundapur to bangalore. For some reason, I needed to cancel the ticket and book it for 05/03/2017, but the ticket number was not reflecting in the website and it was showing "Cancellation failed. Incorrect Ticket No. or Email ID" though I had given the correct details. Please do the needful in getting my ticket cancelled and getting my refund.

Was this information helpful?

No (0)

Yes (0)

Apr 2, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2017

Red Bus Customer Care's response Hi Rajath,

Greetings from redbus!!

Ticket id-TK3Y23333537

As discussed, we have cancelled the ticket as per your request and initiated the refund. Refund will be reflecting within 7 bank working days. Thank you for your time over the call.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.