[Resolved] Redbus — Not get refund amount on bus cancellation

ninadvarade

Address:

Pune

Hi,

I have booked jay ganesh travel tikit online through red bus I.e. 5th Nov 2020 but bad luck that bus was cancelled. So I have raised mail to red bus support team but they didn't reply on that. Also I am trying to reach customer care but no luck.
Now today 11 days completed for this process but didn't get reply on the mail and also not get refund amount yet.

My tikit number is TPBZ99883981

Could you please help me on this?

Thanks & Regards
Nina varade

Was this information helpful?

No (0)

Yes (0)

Aug 10, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2020

Red Bus Customer Care's response Hi Yuvraj,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket ID TPBZ99883981.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 22nd November to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again.

The refund for your ticket has been initiated from our end on 22nd November to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. : [protected]
• Refunded Amount: Rs. 1050/-
• ARN No. or Refund Reference no.: [protected]

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.