[Resolved]  Redbus — Not getting refund for tickets

I have booking for Nandurbar to Pune dated 12/03/2021 but anyhow I can't travel before that I informed redbus service customer care number talked with Farukh he didn't resolve my problem then I said him want to talk him senior he promised me he arranged a call back within 30 minutes but I didn't received any call from redBus senior staff after that I call again before 2hours bus departure time I talked one more candidate but he also failed to arrange a call to senior then I called next morning 13/03/2021 redBus service customer care number and I talked Ankita and I told her everything and request to her transfer call to her senior then my call transfer Ms. Rutuja Sr Staff of customer service I told her everything after she said sir date of journey has been crossed so now nothing to do according to her words I understood that if my call connect with senior at right time then I'll get refund of that ticket amount. so I request you please look into this priority basis. Ticket No. TQ4A46062435 & PNR[protected]. Laxman Tours and Travels (Nandurbar to Pune) dated 12th March 2021