Redbus — Not got refund for cancelled bus

Address:

Pune, Maharashtra

I have booked my ticket for 1st july 2015 from pune to surat, but the bus got canceled this was informed by the operator, i received a call and message but still i have not received my refund, i have called red bus several time for the same problem but no response from your end, , Following is ticket detail Ticket no: TH7V79953477, PNR no: P[protected], Bus No : A50, I have even mailed but no reply from red bus,