[Resolved]  Redbus — Not got refund of bus tickets

Address:

Nagpur, Maharashtra

Hi, I have booked Bus from Nagpur to Pune on 3rd May for journey date 4th May. After Half an hour I got call from Red Bus customer care that my tickets are not confirmed, so I can take another bus or they will return full amount. I asked for full refund and customer care agreed on same. But after a week when I didn't received my money back I called their customer care but they are saying my tickets are confirmed but I have not travelled. I have logged complaint with them, provided the numbers and time from which I got call, as they said they can investigate, as they have all their calls recorded, but they after providing this information they are not replying me back. Please look over the matter and ask them to refund my money back. Below is complaint ticket number with Red Bus : Ticket#10694569