Redbus — Not happy with the Services and did not update with correct boarding point.

Address:

395009

During my recent travel to Shirdi I had a very bad experience, as per the SMS received I was waiting for bus at the boarding point which i had received via SMS, even upon that I confirmed with a guy standing thereby that the bus to Surat (Paulo) will be coming here ? To which he promptly said yes and then was waiting for the bus to come. Around 10.00 PM the bus arrived but not at the boarding instead it was far from the boarding point approx 500 mts. To my notice I asked the guy again just to confirm that the bus will stop here as well na ? And he said yes... All of the sudden the bus passed & even upon raising the hand to stop the bus, driver simply ignored and drove off. Then immediately I called on the number received in the SMS, a person on the other end received the call and I asked why you did not stop at the point mentioned in ticket, he was reluctant to respond and simply said ya we will be back and collect you from there. As soon as the call ended within fractions of second there a call from their end asking me to come at the Travels Office located approx 1 km ahead. To which I said that as per our last call you were to collect me from here then why are you not coming ?? To my shock there was no proper response from his end and to avoid further arguments I simply boarded an auto passing by and got down at the stop. Thankful to god that I was able to catch the bus. But this is really disappointing and bad, if the pick up point is changed at the last moment then there should be update to traveler so as to avoid any chaos. Really really bad and not worthy... It kept me thinking that why did I choose redbus for my travelling... Next time too I need to think twice before booking any bus tickets via Redbus.

PFA the image of msg received for my trip.

Looking forward to your kind co-operation and support to deeply investigate the things and take legal action without fail.