[Resolved] Redbus — not provided correct driver number also not able to contact redbus

Arunkumar KSP

from Chennai, Tamil Nadu

Address:

Pillaiyar koil street, Karuveppilankurichi, 606110

I had booked my ticket at red bus they gave driver details and contact details of the travels. Driver number is not reachable also travels (Velan travels) not picking my call. So i tried to contact redbus but their number also not reachable so that i sent message through redbus app, they replied that our execuetive will contact you shortly, but more than 1 hour i didn't received any call from redbus. At 11:35 pm i am not able to contact any person from travels as well as red bus. Kindly do the needful

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Dec 23, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Red Bus Customer Care's response Hi Arun,

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We are working on your complaint. We will share updates with you at the earliest.

Thank you,
Team redBus

Verified Support

Jan 30, 2020

Red Bus Customer Care's response Hi Arun,

Greetings from redBus!

We tried reaching you multiple times on your registered mobile number but with no luck. Request you to reach out to us at [protected]@redbus.in in case this issue is yet to be resolved.

Also please share with us the consumer complaint number in the email.

Thank you
Team redBus!