[Resolved] Redbus — Not received refund for rejected transaction

reel25

from Hyderabad, Telangana

Address:	Mumbai City, Maharashtra, 400091
Website:	ONLINE PAYMENT

On[protected] i had booked online ticket from ganpatipule to mumbai for amt 675.50 and details of transaction which i can see from banking system is [protected]igaaekcld9 transfer to 459 (to (transfer inb pilani soft lab pvt. Ltd ).
I had not received ticket hence inquired with red bus but they said they have received the money hence once again i made payment and booked the ticket
however i have not recd refund and sbi confirmed that money had been successfully transfer.

Pl refund the amount
regards
ravi

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Dec 31, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Red Bus Customer Care's response Hi Ravi,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.