[Resolved] Redbus — Not refunding the amount even after calling them in numerous times

deepa.chaudhary660

from Lucknow, Uttar Pradesh

Address:

Udaipur, Rajasthan

Booked a ticket for Delhi from Udaipur on 12th May (3.30 pm-Rajasthan government volvo).
The bus got cancelled and i got no information from the vendors regarding the same. They did niot bother to inform in prior that it got cancelled forget arranging another bus for travel. The amount i paid was Rs. 1804/-
Have been above 10 days, i'v been calling them on a daily basis for refund but they arent really ready to reply or refund.
No ethics, no customer service.
Frauds !!

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Jul 8, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 31, 2017

Red Bus Customer Care's response Dear Deepa,

Greetings from redBus!!!

Sorry for the delay in revert.

We apologize for the inconvenience caused. You will get the complete refund if the bus cancels by the bus operator. Please share us the redBus ticket number. We will look into it and do the needful on priority.

Please feel free to reach us at [protected]@redbus.in for any future assistance.

Regards,
Team redBus.