[Resolved]  Redbus — Not refunding the money or cancelling my trip

Address:

Bakathavachalam Nagar 1st Street, No. 3

Hi, i booked a ticket form chennai to kerala on 17th dec 2021, but by mistaken we selected the wrong date and we rescheduled then we selected to date for 31st on dec 2021, we paid 4500 rs for tickets but now we want to cancel the trip due to omnicron pandemic in kerala, but customer care tell that because we rescheduled that we cannot refund the money, its not in our policy like that, i want refund pls check and help