Redbus — Not refunding the ticket amount

Address:

Bangalore

I had bookes ticket through red bus of dated 02/05/22 from registered no. [protected]
But when i reach to boarding point the bus was not there after waiting of more than 1:30 hrs. Same time i am continuously chasing same issue with redbus customer executive but they also unable to contact the bus operator
And after waiting of approx 2:30 hrs and last discussion with redbus executive he tell me to take alternate option and red bus will raise query.
And from that am wating for solution and didn't get favorable response from redbus executive team
Hoping for best solution.