[Resolved]  Redbus — not rescheduling the ticket and cheating

Address:560055

I booked a ticket this morning through your website in a seat for national travels bus.

Details are as mentioned below.

When i called national travels within 30 minutes to reschedule the ticket, they refused when your website clearly states it is a reschedulable ticket and you are not doing the reschedule, it's like cheating the customer.

Hope you can resolve the issue at the earliest.

Thanks

Harish
[protected]

Redbus mticket
Route: bangalore to chennai
Ticket no: tn6r38818545
Passenger: harish krishnamurthy (48, male)
Pnr: ts[protected]pckl/2229471/ban to chn morning service -01
Travels: national travels
Departure: 12:25 pm may 26, 2019
Seat numbers: 49
Total fare paid: rs.540.0
Boarding point: hosur
Address: opp govt bus stand
Boarding point contact: [protected][protected] 4174026
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Jul 5, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2019
Red Bus Customer Care's response
Hi Harish,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the issue faced with your ticket no. TN6R38818545.

Upon checking, attempt to reschedule the ticket was made post expiration of the reschedule time frame. Hence ticket was unable to cancel or reschedule the ticket as per bus operator policy.

We have noted your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Take Care,
Team redBuddy
Complaint comments 

Comments

Help me Please cancel my red bus ticket
Ticket No. TN6P69855711
PNR.no.is94328939 for any reason we can not travel to ahmdabad to ujjain so plzz cancel my ticket & refund my money

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