[Resolved] Redbus — Not reunded thpugh bus got cancelled

AMJ Kumar

from Hyderabad, Telangana

Address:	500010
Website:	redbus.in

I booked 2 tickets through redbus. the bus got cancelled but refund not initiated. when made a complaint i got the reply that the bus flew as scheduled. i furnished the snapshot of the message i received on the previous day about the cacellation. i am not able to connent with customercare executive to expalin and get the rufund.every time i get the reply that the issue is resolved. it's a sheer indifference and the team is irresponsible. i have no idea how to about this issue.

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Feb 19, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2017

Red Bus Customer Care's response Hi Kumar,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.