[Resolved]  Redbus — on time guarantee refund not given

Address:

ibibo Group Pvt. Ltd, Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 74, Bengaluru, Karnataka - 560008., 560008

I am very much disappointed by redbus services. I am a regular customer of rebus and they are doing such nonsense with me. I travelled with them for more than 10 times in the last 10 months.

This is regarding a journey

From - lucknow
To - dehradun
Ticket no - tn[protected]
Date - 09-march-2019
Bus operator - jai shri ganesh yatra company

In an emergency, and due to cancelled train (Train no - 14265), my father chooses to travel by bus. The bus is delayed almost my 2 and a half hour at the destination. My father has to suffer a lot because of this delay and the other person also have to suffer because of all this delay.

I have registered complaint regarding this and i request them at least to give some refund because the bus follows the on time guarantee criteria. Firstly they said that they will resolve it in 48 hours, but there was no response from their side till three days. I again call them, again they said that the issue will resolve this in 24 hours. Now they again did not do anything.

I called them for the fourth time, they again ask me to wait for 24 hours. Now after one day, they called me and said that do whatever you will do, we are not going to give me a refund any money.

This is not good at all. And due to these kinds of issues, still many travellers do not prefer to book their tickets through such bad (Redbus) online sites.

The ticket is also costly and they are doing all bad things and nonsense things in their own way. I know many others facing such issues.

I request you to help me and at least teach them some lessons, so they will not make such fake promises to customers.

I am very much disappointed now and expect help from you.

Please help.

- deepanker verma
- [protected]
- [protected]@gmail.com