Redbus — Online ticket (bus) booked but bus cancel and no refund received.

Dear Red Bus team,

This is to inform you that the bus I have booked Pawan Putra Seat number A/2 which was to be depart at 6 am date 20/03/2022 was cancelled by bus operator without any reason and I have to send my senior citizen mother on another bus with cash payment again, Today I been harassed by bus operator and they told me pawan putra will not depart today and there was no option to cancel my ticket and get refund at same time I have been charged false in online booking when I have to pay cash with another bus operator and have to send my mother because I cannot cancel my mother's planned journey.
Request you to verify and arrange my refund booking amount which I have done through redbus.

Ticket details:
Ticket number (TIN): TR4J31181805
From: Mango
To: Patel Chowk, Gov.Bus Stand