Redbus — Online ticket refund

Address:	Hyderabad, Andhra Pradesh
Website:	redbus.in

Hi All, I have booked online 2 ticket from redbus for 23rd september 2015. Bus didn't arrived at boarding point and bus operator didn't arrived at boarding point. They made some alternate arrangement which I was not informed. While boarding some other bus driver asked me to pay against the seat as I will be getting refund from redbus. Now both are denying to pay me the refund. 1. Did bus operator informed about alternate arrangement to customer. Ans: No 2. At boarding point alternate bus operator asked for money against seat. Ans: Yes 3. At boarding point did alternate bus operator allowed customer to board the bus against present ticket of Sahara Travels Ans: No 4. Who told customer about refund of the online ticket Ans: Alternate bus operator