[Resolved] Redbus — Operator did not pickup from designated bus stop

Sumeet Solanki

from Mumbai, Maharashtra

Website:

Redbus.in

I had booked a bus for 2 people from Bhusawal to mumbai on 19 th november 2020 .The bus was suppose to pick up me at evening 6 pm .I was standing at the stop since 5 pm till 3 hours .And i called the bus driver for boarding the bus but all the number stated on the ticket were either wrong or not working.The bus driver did not bother to call me and had left from the spot without me.I was left stranded with my kid and wife in the middle .After talking to their travels office i got other number of the driver which he did not pick up .Red bus had assured me of taking action but have not provided any resolution till date.

Ticket no TPCF79491762

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Aug 5, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2020

Red Bus Customer Care's response Hi Ravindra,

Thank you for reaching out to us regarding your ticket no. TPCF79491762.

As per your complaint, the bus booked by you was delayed. During our investigation, we received information from Padmalaya Travels and that the bus had reached the boarding point on time and had waited for you, as well and tried calling you.

As discussed on-call, as per the bus operator, the bus was on time and the bus starting point is from that same boarding point, we will not be able to process a refund against your ticket. We've shared the call logs from the bus operator shared with us.

Your understanding in this matter is appreciated.

For any other questions please write to us at https://m.redbus.in/help.

As I have processed your request, you will receive an email stating that your case has been closed.

I thank you for choosing redBus.

Take Care,
Team redBuddy

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