[Resolved]  Redbus — partial cancellation & no intimation at time of booking

Address:	600078
Website:	www.redbus.in

Dear Sir
We are four o[censored]s scheduled to travel from Chennai to Rameshwaram - on 18/05/2018. Ticket no : TM[protected].
Out of the 4 passenger one passenger - Radha Balaji is unable to travel on account of medical reasons. Therefore we approached their call center for help - in the 1st place their IVR does not help us properly ... when we attempted to connect to their call center executive to explain - it want going thru. Their IVR options does not permit / allow partial cancellation . Either entire ticket of all 4 passenger or none. This in my view is a very important information for some one buying the ticket. This information should be available / passenger should be aware before booking their ticket. This was not known to us. Secondly get across to their call center executive is tougher task - after trying for more than an hour i could speak with Arun - their call center executive. After all credential verification - he tells me the same thing that their stated ... i had requested for his senior whom i can speak with and take help - he refused to connect,
The experience has been pathetic, no human dimension associated and completely misleading. Whilst when we spoke with the operator for this service - we were informed that if we had booked tickets directly with the operator he can help in cancellation partially...but since we had done it thru redbus - he cant help us we have connect only with redbus.