[Resolved]  Redbus — payment deducted but no response from travel agency

Address:University Campus, Quarter No.L2-2, Udaipur, Rajasthan, 313001

Two tickets were booked in laxmi travels via red bus for journey from udaipur to kuchaman. But recieved no response from laxmi travels. No bus details were given in the ticket. When called on the phone no. Provided by the red bus in bus tickets, phone was not picked up by anyone. We waited there for three hours. Bus ticket no. Issued by the red bus is tnac86034833., tickets were booked by [protected]. We paid rs. 1400/-.
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Oct 17, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2019
Red Bus Customer Care's response
Hi Raisal!

Greetings from redBus!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We are working on your complaint. We will share updates with you at the earliest.

Regards,
Team redBus
Complaint comments 

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Sep 5, 2019, 2:50 PM (12 days ago) Dear Y Babu, Your refund request for following transaction is being processed and the money should reflect in your account within 5-7 Transaction ID: [protected] refund Amount 397.00 your reference id: [protected]? CELL : [protected]

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