[Resolved] Redbus — Payment made but tickets not booked

Pentapati veerendra babu

from Hyderabad, Telangana

Address:	533238
Website:	redbus.in

Red bus is not at all professional service. I ([protected]) was trying to book tickets from ravulapalem to hyderabad and payment made but tickets were not booked.
1st Issue: I receive a message saying that dont worry we will book the tickets and we will get back to you in 15 min but the worst part is I did not get the call in one hour also.

2nd Issue: I have called customer to book my tickets and they said we cant book but we will refund. I dont know the reason but I feel deceived.

3rd Issue: I have only 1300 rupees before I booked my ticket and now I dont have money to book ticket and I dont have any one to help me in ravulapalem.

Question: Red bus want me to wait in ravulapalem untill they refund my money and book tickets and goto hyderabad?

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Oct 15, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Red Bus Customer Care's response Hi Pentapati,

Greetings from redBus!!

We are sorry for the inconvenience caused, due to some technical issues the transaction was failed and the amount is initiated back to your source. It will be reflecting within 7 bank working days.

Feel free to reach us [protected]@redbus.in for any further queries.

Regards,
redBus Team.

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Comments

vijay narware

from Pune, Maharashtra

I was booking my ticket pune from partwada but suddenly cancelled that bus.
Than no any information and no any help provide from travels side.
I m totally up set.
I m going to consumers from and rgt. Compiled on red bus and travels compnay.
Contact no. [protected]
Vijay narware