[Resolved] Redbus — Payment not credited for failed transaction

Daniel Raj

from Chennai, Tamil Nadu

Address:	641022
Website:	www.redbus.in

From : daniel rajkumar
Mobile :[protected]
Message : i have tried to book a ticket on 16-sep-2016 through net banking (From: coimbatore to: marthandam). But after completing my payment ticket was not generated. Intimated to customer care they said within 7 bank working day amount will be automatically refunded to my bank account. But so far i didn't received my amount. Checked with customer care team, they told me to visit the nearby branch and intimate about this (Everyone will aware of this we need a proper assistance from redbus team to take ownership to solve the issues). Its really frustrating with this poor service. I am a long time user for redbus service, customer grievance should be addressed properly. Even there is no toll free number to dail in.

Thanks,
Daniel.

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Nov 4, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

Red Bus Customer Care's response Hi Daniel,

Greetings from redbus!!

We are sorry for the inconvenience caused. Due to some technical issues, refund was not initiated . We have initiated the refund now. It will be reflecting within 7 bank working days. We request your kind understanding in this regards.

Regards,
redBus Team.