[Resolved] Redbus — Payment not received since a year

rsb.ep

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201012
Website:	redbus.in

Date of incident - 26 June 2016 (over an year)
Incident description - The bus got cancelled at last moment and I called them for the refund status, no refund was processed for a week then they said the amount has been processed, I called them again after a week they said the request has been processed and will be reflected in few days.
I waited and as I have very busy schedule I didn't call them again and no amount was transferred. I posted the feedback on their Facebook official page at start of June they again said the payment is processed again . I waited for 7 days no go. then they asked me for my bank details so they can manually transfer it I again waited for 7 business days no go. they said they have processed the amount again. Its been an year since they owe my money and I still did not receive it. please let me know if you need any prove related with the issue I will provide you with the same
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Aug 10, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2017

Red Bus Customer Care's response Dear Rishabh,

Greetings from redBus.in!

Firstly, please accept our sincere apologies for the hassle you had to go through. On checking, we see that the refund has been initiated on July 06, 2017 to your bank account with the shared NEFT details. The same will reflect in your account in 7 business days from the time of initiation. We have also validated on the issue and necessary measures are taken to ensure such mishaps are avoided.

We regret the delay caused. Thank you for your co-operation.

Regards,
Team redBus.in