Redbus — PAYMENT NOT REFUND

Address:

Kanpur, Uttar Pradesh

I booked 3 bus tickets from KANPUR to DELHI using redbus online website www.redbus.in on 30th MAY 2015 (TICKET ENCLOSE). BUT after booking of ticket just before 2 or 3 hours of departure I called for the confirmation of the bus( time and departure) on the given number [protected] which was provided by redbus. The person who picked up the phone told me that your bus had a breakdown that is why it has been cancelled so your ticket amount will be refunded within 7 days. I didn't get my money till now. I called redbus customer care number ([protected]) after 7 days 4-5 times. They are not taking my complaint seriously. one time they gave me service request number[protected] on 9th JUNE 2015 but after that they didn't send me any e-mail or phone call or SMS. Instead of helping me redbus is saying that I took their bus. Its been more then 15 days and I've not got my refund. please help us. I'll be highly obliged to you for your this kind act. Thinking you ! JAI HIND Your's Sincerely Aman Chaudhary