[Resolved] Redbus — payment not refunded.

Rajeevkr003

from Mumbai, Maharashtra

Address:	560008
Website:	www.redbus.in

I tried booking bus ticket on 23rd May using Red bus android app. Although the ticket was cancelled during the first attempt, the ticket fare was deducted. After which i contacted the customer care on the same day and shared my bank account details. They assured me that i will receive the refund within 5 bank working days. But its been 13 days and am still waiting for the refund.

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Jul 17, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus! Thank you for writing to us!

In order to resolve your query, we would need further details from you. I would request you to please share registered email ID, mobile number, TIN so that we can have this issue escalated to the relevant department and have it resolved for you.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
Team redBus

Verified Support

Jun 10, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus! Thank you for writing to us!

In order to resolve your query, we would need further details from you. I would request you to please share registered email ID, mobile number, TIN at [protected]@redbus.in so that we can have this issue escalated to the relevant department and have it resolved for you.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
Team redBus

Jun 10, 2018

Updated by Rajeevkr003 I have received refund after 13 days.
Thanks.