Redbus — Payment recieved ticket not booked and now not refunding my money

Address:	Bangalore, Karnataka
Website:	www.redbus.in/

This is regarding bus ticket booking from redbus mobile application. I was trying to book a bus ticket on 11.09.2015 from redbus mobile app. While making the payment the amount was debited from my a/c but the ticket was not booked. This was happened twice, For the second time I approached to their support team so they booked the ticket for me for the second transaction, however for the first failed transaction the money has been debited from my account but the ticket was not booked now its been 20 days redbus is not refunding my money. I am having the reference no. for failed transaction which is 50113683. As per the refund policy i have waited for more than 10 days but the amount has not been refunded.I have been continously calling the customer support desk but every time they ask for 24 hours time but dont refund the money.Its been 20 days now my money has not been refunded. Kindly help me with it. My contact no is [protected]. Thank you for your help Regards, Shivi Suhane