[Resolved] Redbus — pending refund for bus hire service | |
I had hired a bus fro red bus for a family outing planned for 29 sep 2017. Booking reference# 4cak7nx64u. However, the operator was unable to complete the trip since he did not carry his driver's license. We had to arrange alternate transport to complete the trip. I had requested redbus for full refund but settle for 60% refund which amount to rs 15445. After lot of struggle i got rs 6405 as refund on 2 nov. It has been more than 1.5 months i am yet to get rest of the amount from redbus. I have been following up with redbus representatives over phone an email. The representative just gives some false hopes. Was this information helpful? | |
Dec 20, 2017 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 17, 2017 Red Bus Customer Care's response Dear Vimal, Greetings from redBus.in! Booking ID - 4CAK7NX64U We sincerely apologize for the inconvenience caused. We would like to inform you that the issue has been escalated to our relevant stakeholders and the same would take 1-2 business days for us receive an update. Rest assured, we shall keep you posted as soon as possible. We request your co-operation. Regards, Team redBus! | |
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