[Resolved] Redbus — physical and mental harrassment by redbus -kingfisher translines bus

Balaji_mane

from Chennai, Tamil Nadu

Address:

Pune, Maharashtra, 411038

The redbus helplines are useless and didnt help at all.

Kingfisher translines:-
This bus was supposed to reach the boarding point (Vaibhav theatre pune) at 10:45pm, but the bus hasnt arrived yet. We are waiting at the boarding point since 3 hours.
After multiple attempts of contact the operator informed that the bus has been broke down and it will be delayed for 3 more hours.

They did not arranged alternative bus.
This seems unrealistic. Neither the bus operator informed about the delay proactively.

We are standing in the midnight at the boarding point since last 3 hours.
The bus hasn't arrived yet.
This is purely unprofessional.

This is completely unacceptable.

We got physically and mentally harrassed due to this.

Following are the details regarding the bus.

—
Redbus mticket
Route: pune to latur
Ticket no: tn5f79807528
Passenger: asha mane (53, female)
Pnr:[protected]
Travels: kingfisher translines
Departure: 10:45 pm apr 16, 2019
Seat numbers: 21, 22
Redbus discounted fare: rs.1740.15
Boarding point: hadapsar - opp. Vaibhav theater
Landmark: hadapsar - opp. Vaibhav theater
Address: hadapsar - opp. Vaibhav theater, fly over, pune-solapur road, pune
Boarding point contact: [protected]
Kingfisher translines customer care: [protected]
—
Redbus helpline:[protected]

+2 photos

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Jun 23, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Balaji!

Thank you for reaching out to us regarding your ticket no. TN5F79807528.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free, quality service in the future.

As compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely.

Your refund has been initiated from our end on 17th April 2019 to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days.

· PO No. :[protected]
· Refunded Amount: Rs. 1740.15/-

If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

As we value your relationship with us, we are crediting wallet offer amount used while booking Rs. 78.75/- to your redBus wallet from our end on 17th April 2019. This amount should reflect in your wallet within 48 hours and will be valid for 3 months. You can use wallet credits to pay up to 90% of your hotel fare or up to 10% of the bus ticket for your next booking. Also, wallet credits worth up to Rs. 200/- can be used for mobile recharge via our App.

Hope I have been able to help you and this resolution made you happy.

Take Care,
Team redBuddy