[Resolved] Redbus — POOR SERVICE , bus changed time changed seat changed drunk person on my double seat

[Resolved] Redbus — POOR SERVICE , bus changed time changed seat changed drunk person on my double seat

P Pareekxd from Jaipur, Rajasthan Mar 20, 2023 Apr 1, 2023 This thread was updated on Apr 1, 2023

I need help for my bus booking urgent, otherwise i will post on twitter and facebook and instagram I am verified with Facebook and instagram, I traveled with your bus booking and bus was changed, seat was changed to single to double, time was changed, my meeting got delayed, on my double seat there was a drunk person. #i will file big complaint agents you and the bus company. Ticket No TS4H92304841 PNR[protected] Was this information helpful? No (0) Yes (0)
Mar 24, 2023 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint.
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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 1, 2023

Verified Support

Hi,

Greetings from the redBus Team!

Thank you for reaching out regarding your ticket number TS4H92304841.

As we discussed during our phone conversation, it is surely upsetting to hear about the unpleasant experience you faced during the journey due to bus operator services. Your feedback has been shared with Vijay Tour and Travels so the quality of service can be improved.

As a gesture of goodwill, we’re happy to provide you with a credit of Rs.266/- back to the source used to make the payment at the time of booking on 19th March 2023.

As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:
Refunded Amount: Rs.266/-
Initiated on: 24th March 2023
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the bank customer care team using the number mentioned on the back of your card.

Stay safe, stay healthy!

Your redBuddy