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[Resolved]  Redbus — Poor services

Address:Delhi

Hi Sir/ Madam
My name sourabh and I book a ticket with other number from Delhi isbt kashmeri gate to alwar (rajasthan ) and bus timing 8.48 a.m in morning on 30th November 2022 from Rajasthan State Road Transport (travel name) but that time I am going on isbt kashmeri gate and confirm details I found there is no bus I call so many times on [protected] and enter number mobile number and then enter my ticket conformation last 4 digit and errors found this is wrong number then I call to Rajasthan State Road Transport number he told me come to sari kale kha and he provide seat to another bus . I pay 130 rs extra for auto charges which is blunder for your side and one more blunder for your side I receive sms or what app for your side with 2 different pnr and tickets number . Just I want my auto charges which is 130 rs
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Dec 3, 2022
Complaint marked as Resolved 
I am not received any call, sms or even mail how resolved my problem can you explain this bullshit
Red Bus customer support has been notified about the posted complaint.
Complaint comments 
2 Comments

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Comments

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
Reply
Sourabhjikumar's [Complaint's author] reply, Dec 10, 2022
Hi
My registered email I'd is [email protected] 
( PNR NO: XALWE3611292200178, Ticket No: 263326691, Journey dt-tm: 30/11/2022 08:48:00, Route: DLH TO ALW Bus Type: EXPRESS, Seat No: 22 Fare Amt: 183.0, Thank you for online booking. - RSRTC)
This massage received by sms

(redBus Open ticket redBus mTicket 
Route: Delhi to Alwar
Ticket No: TRCS79286978
Passenger: Sourabh (36, MALE)
PNR: XALWE3611292200178
Travels: Rajasthan State Road Transport Corporation
Departure: 08:48 AM Nov 30, 2022
Seat Numbers: 22
redBus Discounted Fare: INR.197.15
Total fare paid: INR.197.15
Boarding point: DELHI
Landmark: ISBT DELHI 110006 INDIA
Address: ISBT DELHI 110006 INDIA
Boarding point contact: Rajasthan State Road Transport Corporation)

This massage received on what app my number is 9899124380
Check ticket both ticket number and pnr number is also invalid.
Sourabhjikumar's [Complaint's author] reply, Dec 15, 2022
I provide you all details like email I'd / ticket number /pnr number on 10 Dec 2022 . But I am not receive any call or mail at this ### work done by reb bus . That's bad day I book my bus ticket on red bus
This is ### not receive any call msg after more than 25 days
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