[Resolved]  Redbus — Punctuality of the Bus Operator

Address:	Bangluru
Website:	redbus.in

My parents were supposed to travel from Nagpur to Durg on 11/5/22 at 1:15 by Hans Travels (I) private limited. My parents reached the the boarding point well within time around 12:00 pm only. Upon reaching they were told bus is delayed by 45 minutes & their ordeal started. Even after 1 hours the bus never reached, parents at old age had to wait by no choice. There were no proper facilities at the boarding point so that in case of delay customers/travellers can relax. Upon asking about the status of the bus they were told it will come in some time which happens twice. It was getting difficult for my parents mentally & physically to be awake & eating for the bus which was suppose to reach at 1:15am. Finally bus came around 5 am. They had function to attend in Durg which got spoiled due to delay by the bus operator, in addition to that they couldn’t sleep the whole night were not feeling the other day. This was all because of the fault of the bus operator. Why can’t the bus operator call & inform the customers about the delay in the bus, so that my parents would have reached the boarding point accordingly. That would have given them time to rest at night & reach the point accordingly. Action be taken against RedBus for taking on board such bus operators (Hans Travels (I) Private Limited) who are probably not capable enough to operate their buses or doesn’t have enough infrastructure of their own to handle the bus operations. Action should also be taken against the faulty bus operator for giving the torrid time to my old age parents.