I have booked ticket on 29th May 2022 to commute from Ahmedabad to Gandhinagar and the journey date was 30 May 2022, time: 9:25 AM from Isckon cross road. I have reached to ISKON cross road at sharp 9:15 AM and was patiently waiting for my bus. After confirmation of my ticket I received PNR and ticket number I was waiting for Bus number and Bus driver number. I even called to customer care priort to this journey to confirm my bus number and driver number but as always they said contact bus operator and when I called bus operator they did not receive. On help desk I have been told that you will receive bus details 15 minutes prior to journey. However, I have not received any text, call or email related to my journey. I have waited till 11 AM in this scorching heat of Ahmedabad to get this bus and then when I inquired they told bus already reached to some other point. What a shameful incident for GSRTC and REDBUS. IF you are taking booking and we are following your instruction why we are unable to get our journey on time. My two sisters were travelling and they had to wait today and end up with nothing. I hereby request to look into this matter and compensate for my sisters suffering. If this issue will not resolved on time I will complain to consumer forum and post in all social media to aware people about redbus services. When I am paying I am entitle to get all the services and if you fail you need to pay.
I am working in government institute as an assistant professor. Was this information helpful? | 
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