[Resolved] Redbus — re: my refund - payment successful did not receive ticket

Shivass

from Mumbai, Maharashtra

Address:

600030

I booked ticket on 3rd June 2019 and money got debited from credit card account - 2077.50 and did not receive ticket. At least you guys should have processed my ticket instead said money will be refunded so I have to book the ticket again.

Money did not get refunded and I had to pay my credit card 2077.50 without utilizing any service. This is really frustrating and not sure what to do with you. Every time I call you are saying payment is in process. On 1st of July you said payment refund is successful and asked to check with my merchant bank, they said clearly the money is not refunded.

I am attaching the screen shot of amount being debited from my credit card account on 3rd June 2019 for your reference.

I request you to take immediate action and refund my money without any further delay.

Thank you,

Regards,

S.S.Shivakumar
+91-[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 15, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. On checking we see that ticket was not booked because of technical issue at the payment gateway. We had initiated the refund process earlier but it was discarded because o[censored]nforeseen reasons. We have initiated the refund process again in 15th July 2019. It will be credited back to source in 7 business days. Kindly wait for refund credit as per the time line shared.

Thank you,
Team redBus

Related Red Bus reviews

View all 3899 Red Bus Reviews

Comments

Shivass

from Mumbai, Maharashtra

I have received the same response two times that refund has been intiated on 4th June and 16 june.

Let me wait and see for another 7 days.

Regards,
Shiva